It is often perceived and alleged that modern physicians are actually outstanding technicians, but awful healers. More often doctors remember their patients because of their anatomical disease instead of recalling them with their names and disposition. Doctors tend to give more emphasis on modern diagnostic and therapeutic interventions while forgetting somewhere along the course that they are actually treating human beings with souls and emotions.

Importance of non-verbal communication –

A warm smile, an affectionate tap on the shoulder and a friendly tone perhaps has more healing potential than the entire inventory of prescriptions that is written on a letterhead. Sometimes an entire vocabulary of fancy clinical terms fail to make as much of the desired effect on a patient as a concerned touch and a reassuring smile.

Many studies have proved that human touch improves performance of schoolchildren in the class, enhances the athletic abilities of players on the field and a concerned pat from a doctor leaves patients with the impression that the visit had lasted twice as long as it actually was. Patients in the hospital are often extremely stressed owing to their ailment and due to the uncertainty of their future. A doctor who is rude, intolerant and overbearing often amplifies their dilemma. Many a time, all that the patient needs is an indulgent and tolerant hearing from the doctor. Apart from the clean and organized ambience, it is the affable and genial behaviour of the health care staff, which matters most. There is limited literature available on the benefits of friendly bedside mannerisms and warm affectionate behaviour of doctors on the ailing. It has been observed that such gestures tend to lower the stress hormones, blood pressure and heart rate and enhance oxytocin levels at the same time, a hormone thought to calm and counter stress. There is also a rationale that relaxation therapies and familiar surroundings in the clinic enhance mood and promote healing.

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